Ai peste 18 ani ?
Dasau
NUWe ship Romanian Craft Beer to all EU countries
Help
Frequently Asked Questions
Can't find what you're looking for? Email us at contact@brizzly.ro or call +40 762 698 000.
Orders
To place an order, search for the products you want, select the desired quantity, and click the "Add to Cart" button. Once you have added all the products, open your shopping cart, review its contents, and click "Checkout". Fill in your billing and shipping details, choose your delivery and payment methods, and submit your order. If you choose to pay online by card, you will be redirected to our secure payment processor.
Yes. You can place an order by providing the required information during checkout, without the need to create an account.
No, creating an account is not mandatory. However, having an account allows you to track your orders more easily, save your favorite products, and complete future purchases faster.
If you would like to modify an order you have already placed, please contact us by phone or email as soon as possible. If your order has not yet been prepared or shipped, we will do our best to make the requested changes.
To cancel an order, please contact us immediately after placing it. If the products have not yet been shipped, your order can be cancelled without any issues.
After placing your order, you will receive a confirmation email. Once your order has been shipped, you will also receive the tracking information for your parcel. If you need additional information, feel free to contact us.
Yes. During checkout, you can enter your company details, including the company name and VAT or tax identification number, and the invoice will be issued to your business.
Yes. During checkout, you will find a dedicated field where you can add any notes or special delivery instructions related to your order.
Please contact us immediately after placing your order. If it has not yet been shipped, we will update the delivery address.
After submitting your order, you will receive a confirmation email acknowledging that it has been successfully registered. If you choose bank transfer as your payment method, your order will be shipped after the payment has been confirmed.
At the moment, orders can only be placed through our website. This helps us avoid errors and ensures that all order details are processed correctly. If you need assistance, you are welcome to contact us by phone.
No. Only products that are currently available on our website can be ordered. Once a product is restocked, it will become available for purchase again.
No, there is no minimum order value. However, to qualify for free shipping, your order must meet the conditions displayed on our delivery information page.
If you have a promotional code, you can enter it in the dedicated field during checkout. The discount will be applied automatically if the promotion conditions are met.
Yes. After placing your order, you will receive a confirmation email acknowledging that your order has been successfully registered. You will also receive a shipping confirmation email once your order has been dispatched.
Shipping
Yes. We deliver to selected European countries. Available destinations, shipping costs, and delivery times depend on the destination country and will be displayed during checkout or can be confirmed by contacting our team.
We can ship to a growing number of European countries. If your country is not available during checkout, please contact us and we will let you know whether delivery can be arranged.
Shipping costs depend on the destination country, parcel weight, and the courier service. The final shipping cost is calculated during checkout before you complete your order.
Delivery times vary depending on the destination country. Most European shipments arrive within 3 to 10 business days after dispatch.
Yes. Once your order has been shipped, you will receive a tracking number that allows you to monitor your parcel until delivery.
Orders shipped within the European Union are generally not subject to customs duties. If you are ordering from outside the EU, additional customs duties, taxes, or import fees may apply according to your local regulations.
Some products may not be available for international delivery due to shipping restrictions, packaging requirements, or local regulations. Availability is displayed during checkout.
Yes, as long as delivery to the destination country is available. Simply enter the recipient's delivery address during checkout and we will send the order directly to them.
Yes. We use protective packaging designed to minimize the risk of damage during transport, ensuring your beers arrive in excellent condition, even on longer international journeys.
Yes. We dispatch orders as quickly as possible and use suitable packaging to help preserve product quality during transport. We also recommend storing your beers in a cool place as soon as they arrive.
Payment
Brizzly offers several payment methods so you can choose the one that suits you best. You can pay online by credit or debit card, by bank transfer in advance, or by cash on delivery where this option is available.
Yes. We accept online payments with Visa, Visa Electron, Mastercard, and Maestro debit and credit cards. After completing your order, you will be redirected to our secure payment processor to finalize the transaction.
Yes. Cash on delivery is available for eligible courier shipments. Please note that this payment method is not available for our own delivery service in Bucharest and may involve an additional fee, as indicated during checkout.
Yes. After your order has been confirmed, you will receive a proforma invoice containing all the information required to complete the bank transfer. Your products will be reserved for up to 5 business days, and your order will be shipped once the payment has been received.
Yes. All online payments are processed through a secure payment provider that uses modern encryption technologies to protect your personal and payment information throughout the transaction.
No. Your card details are never stored by Brizzly. They are processed exclusively by our authorized payment provider in a secure environment.
A tax invoice is issued for every order. If you choose to pay by bank transfer, you will first receive a proforma invoice containing the payment details required to complete your order.
Yes. During checkout, simply enter your company details, including the company name and VAT or tax identification number. Your invoice will then be issued to your business.
Yes. Cash on delivery may be subject to an additional fee. The applicable fee, if any, is displayed during checkout before you complete your order.
A bank transfer is considered confirmed once the payment has been received in our bank account. As soon as the payment is confirmed, we will prepare and dispatch your order as quickly as possible.
Products & Stock
In general, products marked as available on our website can be ordered immediately. In exceptional cases, there may be slight differences between the displayed stock and the actual inventory. If a product you ordered is no longer available, we will contact you to offer an alternative or discuss the best solution.
Some craft beers are produced seasonally or in limited batches, so an estimated restock date is not always available. We recommend checking our website regularly or contacting us if you would like information about a specific product.
We store our beers under appropriate conditions to preserve their quality as much as possible. One of the lessons we have learned is that the same beer can taste completely different after being stored for months at room temperature. That is why we pay close attention to storage conditions before every order is shipped.
The shelf life varies depending on the product and is indicated on the packaging. We recommend enjoying your beer before the best-before date to experience the flavors and freshness intended by the brewer.
Each product page includes information about the beer style, alcohol content, ingredients, and tasting notes. If you are new to craft beer, we recommend starting with lighter styles. If you need recommendations, feel free to contact us—we are always happy to help you find the right beer for your taste.
Yes. All products sold by Brizzly come directly from breweries or authorized distributors. We only sell genuine products from trusted sources.
Products are reserved only after an order has been placed. If you choose bank transfer as your payment method, the products will be reserved for up to 5 business days while we wait for the payment confirmation.
Many craft beers are brewed in limited quantities or only during certain seasons. As a result, some products may sell out quickly and only become available again when the brewery releases a new batch.
Each product description includes useful information such as the beer style, alcohol content, ingredients, tasting notes, and other relevant details. These descriptions are designed to help you choose a beer that matches your preferences.
Every order is carefully packed using protective packaging materials to minimize the risk of damage during transport. Our goal is to ensure your beers arrive safely and in excellent condition.
Yes. Selected beers can be ordered in larger quantities or by the case, depending on stock availability. If you need a larger quantity than what is currently available, please contact us and we will be happy to check availability for you.
Depending on the season and current availability, we may offer gift packs or special beer sets. We recommend checking the dedicated section on our website or contacting us for recommendations.
We recommend storing your beers in a cool place, away from direct sunlight and high temperatures. For many craft beer styles, refrigeration helps preserve freshness and flavor.
Yes. Some products may contain allergens such as gluten, wheat, barley, oats, or other ingredients. If you have allergies or food intolerances, please check the product label and ingredient list before consumption.
Ingredients are listed on the product label and, whenever available, on the product page. If you need additional information about a specific product, please feel free to contact us.
Returns & Claims
Yes. In accordance with applicable consumer protection legislation, you have the right to return products purchased online within 14 calendar days of receiving them. Products must be returned in the same condition in which they were received, unused, in their original packaging, and accompanied by all documents received with the order.
You can request a return within 14 calendar days of receiving your order. We recommend contacting us as soon as possible so we can provide you with all the necessary return instructions.
To initiate a return, please contact us by email or phone. Once your request has been confirmed, carefully pack the product and send it to the return address provided by the Brizzly team.
The cost of return shipping is the responsibility of the customer, except in cases where the product is defective or an incorrect item was delivered. In such cases, Brizzly will cover the return shipping costs.
Once the returned products have been received and inspected, the refund will be processed within a maximum of 14 days. The amount will be refunded using the agreed payment method or by bank transfer to the account you provide.
If you notice that the product or parcel is damaged upon delivery, we recommend refusing the shipment and contacting us immediately. We will review the situation and provide the most appropriate solution, whether that is a replacement or a refund.
If you received a product different from the one you ordered, please contact us as soon as possible by email or phone. We will investigate the issue and arrange a replacement or another suitable solution.
You can submit any complaint by contacting us via email or phone. Please describe the issue in as much detail as possible and, if applicable, include relevant photos so that we can resolve your case as quickly as possible.
We aim to resolve all complaints as quickly as possible. The resolution time may vary depending on the nature of the issue, but the Brizzly team will keep you informed throughout the process.
Returned products should be in the same condition in which they were received, without signs of use and, whenever possible, in their original packaging. If you have a special situation, please contact us before returning the product so we can advise you on the available options.
Account & Wishlist
You can create an account by visiting the registration page and filling in the required information. Once your account is created, you will be able to place orders more quickly, save your favorite products, and manage your account details with ease.
Go to the login page and enter the email address and password associated with your account. Once signed in, you will have access to your orders and saved account information.
If you have forgotten your password, use the "Forgot Password" option on the login page. You will receive instructions by email on how to reset your password.
After signing in, you can update your personal information, shipping addresses, and other available account details from your account dashboard. We recommend keeping your information up to date to ensure smooth order processing.
You can request the deletion of your account and personal data by contacting us via email. Your request will be processed in accordance with applicable data protection laws and any legal obligations requiring us to retain certain information.
If you are signed in, you can add products to your favorites by clicking the dedicated button on the product page. This allows you to easily find them again during your next visit.
You can remove products from your favorites at any time by visiting the Favorites section of your account and selecting the remove option for the desired product.
We process personal data in accordance with the General Data Protection Regulation (GDPR). Your information is used only for order processing, account management, improving our services, and other purposes described in our Privacy Policy. Brizzly does not store your payment card details.
You can accept or reject certain categories of cookies using the cookie settings available on our website or through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.
If you no longer wish to receive our newsletter or marketing communications, you can unsubscribe by clicking the link included at the bottom of every promotional email or by contacting us directly.
After signing in, you can change your password from the account settings section. If you no longer remember your current password, use the "Forgot Password" option to receive reset instructions by email.
You can update your saved shipping addresses from your account dashboard in the Addresses section. For orders that have already been placed, changes are only possible if the order has not yet been shipped.
Yes. You can save multiple shipping addresses in your account and choose the appropriate one each time you place a new order. This is useful if you frequently ship orders to your home, workplace, or as gifts.
After signing in, you can access the "My Orders" section, where you will find all the orders placed through your account, together with their current status and available order details.
Please make sure you are entering the correct email address and password. If you have forgotten your password, use the password reset option. If you are still unable to access your account, contact the Brizzly team and we will be happy to help you regain access.
Still need help?
Our team is here to help. Get in touch by email or phone and we will get back to you as soon as possible.