Brizzly
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We ship Romanian Craft Beer to all EU countries

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Useful information

Everything you need to know about Brizzly order delivery and returns

We want you to enjoy your favorite craft beers as quickly as possible. That is why we offer multiple delivery options tailored to your needs, both in Romania and across Europe.

How we deliver

Delivery options

🚚
Express courier (nationwide)
  • Estimated delivery time: 1-2 working days (usually 24 hours)
  • Cost: 20 lei
📦
Easybox (where network is available)
  • Estimated delivery time: 1-2 working days (usually 24 hours)
  • Cost: 20 lei
❄️
Our own delivery (exclusive to Bucharest)

We don't promise the impossible. We do not have refrigerated trucks and we cannot control the outside temperature. What we can do is prepare the orders quickly and deliver them ourselves in Bucharest in the shortest possible time. Thus, in most cases, the beers arrive still cold at their destination.

  • Delivery window: 10:00 - 22:00
  • Orders placed Monday to Friday, before 18:00, are delivered the same day
  • Orders placed after 18:00 or on weekends are delivered the next working day
  • * Weekend delivery: only upon request and subject to availability.
A note of honesty

Why we do not promise delivery in 24 hours

We prefer to give you a realistic timeframe rather than promise something we cannot control. We work with courier companies, and although most orders arrive very quickly, exceptional situations caused by traffic, weather, or busy periods can occur.

Larger orders

Free delivery

150 lei
Orders delivered in Bucharest
300 lei
Orders delivered by express courier, nationwide

Important: to benefit from free delivery, you must select the "Free delivery" option in the "Submit order" step during checkout.

Behind every parcel

How we prepare each order

Each order is manually prepared by the Brizzly team and checked before dispatch. The beers are permanently kept cold until the moment the order is prepared.

1
We check each product
2
We choose the right box
3
We protect each bottle or can
4
We add protective materials
5
We hand over the parcel to the courier

Details that matter

Brizzly delivery manual

Why do we use cardboard boxes?
Cardboard is resistant to handling, protects bottles and cans well, and is easily recyclable after the order reaches you.
How do we protect the bottles?
Each bottle is individually wrapped and placed so that it does not move or hit other products during transport.
Why do we use dividers?
Dividers allow us to keep the products well organized and avoid contact between them during transport.
Why do we check every parcel?
To ensure that the products match your order exactly and that the packaging is intact before it is dispatched.
Why do we insist on our own transport?
Some styles, especially IPA and NEIPA, can lose their aromas faster if kept for long periods at high temperatures. That is why, in Bucharest, we deliver the orders ourselves and try to minimize the time the beer spends in transit, so that it reaches you as close as possible to the state it was kept in our cold storage.
Our commitment

Our promise

  • If we notice that a parcel has been affected during preparation, we redo it.
  • If a delivery issue occurs, we want to solve it quickly and without complications.
  • We don't hide problems. If a mistake happens, we want to fix it as soon as possible.
International orders

Delivery in Europe

The shipping cost depends on the destination and the weight of the parcel.

Country 0-1 kg 1-3 kg 3-5 kg 5-10 kg 10-30 kg
Albania 320 Lei 470 Lei 560 Lei 780 Lei 1650 Lei
Andora 210 Lei 310 Lei 420 Lei 570 Lei 1070 Lei
Austria 120 Lei 120 Lei 170 Lei 200 Lei 200 Lei
Belgia 120 Lei 120 Lei 230 Lei 280 Lei 280 Lei
Bosnia-Herzegovina 290 Lei 420 Lei 520 Lei 760 Lei 1600 Lei
Bulgaria 40 Lei 62 Lei 84 Lei 140 Lei 240 Lei
Cehia 52 Lei 74 Lei 96 Lei 160 Lei 260 Lei
Cipru 260 Lei 490 Lei 720 Lei 1290 Lei 2590 Lei
Croatia 52 Lei 74 Lei 96 Lei 160 Lei 260 Lei
Danemarca 210 Lei 300 Lei 400 Lei 530 Lei 900 Lei
Elvetia 330 Lei 490 Lei 600 Lei 890 Lei 1910 Lei
Estonia 120 Lei 120 Lei 400 Lei 400 Lei 540 Lei
Faroe Islands 340 Lei 520 Lei 660 Lei 1000 Lei 2220 Lei
Finlanda 120 Lei 120 Lei 490 Lei 490 Lei 630 Lei
Franta 120 Lei 120 Lei 230 Lei 280 Lei 280 Lei
Germania 120 Lei 120 Lei 170 Lei 200 Lei 200 Lei
Gibraltar 340 Lei 520 Lei 660 Lei 1000 Lei 2220 Lei
Grecia 52 Lei 52 Lei 52 Lei 52 Lei 300 Lei
Guernsey 210 Lei 310 Lei 420 Lei 570 Lei 1070 Lei
Irlanda 210 Lei 310 Lei 400 Lei 550 Lei 1120 Lei
Islanda 340 Lei 520 Lei 660 Lei 1000 Lei 2220 Lei
Italia 120 Lei 120 Lei 170 Lei 200 Lei 200 Lei
Jersey 330 Lei 490 Lei 600 Lei 890 Lei 1910 Lei
Letonia 120 Lei 120 Lei 400 Lei 400 Lei 540 Lei
Liechtenstein 330 Lei 490 Lei 600 Lei 890 Lei 1910 Lei
Lituania 120 Lei 120 Lei 400 Lei 400 Lei 540 Lei
Luxemburg 120 Lei 120 Lei 400 Lei 400 Lei 540 Lei
Macedonia 290 Lei 420 Lei 520 Lei 760 Lei 1600 Lei
Malta 260 Lei 490 Lei 720 Lei 1290 Lei 2590 Lei
Marea Britanie 270 Lei 360 Lei 450 Lei 570 Lei 1050 Lei
Moldova 320 Lei 470 Lei 560 Lei 780 Lei 1650 Lei
Monaco 170 Lei 250 Lei 330 Lei 440 Lei 740 Lei
Muntenegru 290 Lei 420 Lei 520 Lei 760 Lei 1600 Lei
Norvegia 340 Lei 520 Lei 660 Lei 1000 Lei 2220 Lei
Olanda 120 Lei 120 Lei 230 Lei 280 Lei 280 Lei
Polonia 52 Lei 74 Lei 96 Lei 160 Lei 260 Lei
Portugalia 120 Lei 120 Lei 490 Lei 490 Lei 630 Lei
San Marino 210 Lei 310 Lei 420 Lei 570 Lei 1070 Lei
Serbia 290 Lei 420 Lei 520 Lei 760 Lei 1600 Lei
Slovacia 52 Lei 74 Lei 96 Lei 160 Lei 260 Lei
Slovenia 52 Lei 74 Lei 96 Lei 160 Lei 260 Lei
Spania 120 Lei 120 Lei 230 Lei 280 Lei 280 Lei
Suedia 120 Lei 120 Lei 490 Lei 490 Lei 630 Lei
Turcia 340 Lei 520 Lei 660 Lei 1000 Lei 2220 Lei
Ungaria 40 Lei 62 Lei 84 Lei 140 Lei 240 Lei
Vatican 210 Lei 380 Lei 550 Lei 970 Lei 2040 Lei

Can't find your country? Contact us and we will check the delivery options.

For certain countries or islands, there may be restrictions or additional costs imposed by the carriers.

Good to know

Important delivery information

  • During busy periods (e.g., Holidays, Black Friday), delivery times may be slightly extended. We will inform you in case of significant delays.
  • After placing the order, you will receive a confirmation email with your order details and a tracking number (AWB) for courier deliveries.
  • For deliveries in Bucharest handled by us, we will contact you by phone or via SMS/WhatsApp to establish the delivery details.
  • Please carefully check the integrity of the parcel upon receipt. If you notice any damage, please refuse the delivery and contact us immediately.
Your rights

Returns

According to current legislation (OUG 34/2014), you have the right to return products ordered online within 14 calendar days of receiving them, without having to specify a reason.

Returns
  • An incorrectly delivered product
  • A product damaged upon delivery
  • A product you changed your mind about
Cannot be returned
  • Consumed products
  • Products damaged by the customer
  • Products without the original packaging

Beverages cannot be put back on sale after being returned because we can no longer guarantee the conditions in which they were stored.

Return conditions
  • Returned products must be in the exact condition they were received, unused, in their original packaging, and accompanied by all received documents (invoice, receipt, etc.).
  • The return shipping cost is borne by the customer, except in cases where the product was delivered damaged (e.g., broken, cracked, or leaking) or a different product than the one ordered was delivered by mistake.
  • The refund will be processed within a maximum of 14 days of receiving the returned products, via bank transfer to the account you specify.
Steps for return
1
Contact us by email at contact@brizzly.ro or by phone at 0762 698 000 to inform us of your intention to return a product.
2
Package the product properly, ensuring it is protected against damage during transport.
3
Ship the parcel to the address: Str. Tineretului nr. 4, Chiajna, Ilfov.
Possible scenarios

What happens if...

..the parcel arrives damaged?
Refuse the parcel if the damage is visible and contact us immediately.
...a product is missing from the order?
We apologize for the situation. Contact us with the order number and we will immediately ship the missing product or adjust the order, according to your preference.
....the courier is delayed?
You can track the parcel with the AWB number received by email. If the delay is significant, write to us and we will help you find out the exact status.
...I am not home at the time of delivery?
The courier will usually attempt a second delivery or contact you by phone to establish a new time window. For our own deliveries in Bucharest, we contact you beforehand by phone or via SMS/WhatsApp to determine the best time together.
...I entered the wrong address?
Contact us as soon as possible, ideally before the products are dispatched. If the order has already been handed over to the courier, we will try to redirect the parcel, but this cannot be guaranteed in all cases.
...I want to modify the order after placing it?
Write to us as soon as possible at contact@brizzly.ro or call us. If the products have not yet been prepared for dispatch, we can modify or add to the order.
Questions about delivery

Everything you want to know

When do you dispatch orders?
Orders placed before 14:00 on working days are usually dispatched the same day. Orders placed after this time or on weekends are dispatched the next working day.
Can I schedule the delivery at a specific time?
For our own deliveries in Bucharest, we contact you by phone or via SMS/WhatsApp to set a convenient time window. For courier deliveries, the exact timeframe depends on the courier, but you can leave special mentions in the order.
Do you deliver on Saturdays?
We do not deliver on Saturdays. All our orders are processed and delivered on working days.
Can I pick up the order personally?
We do not currently offer the option of personal pickup. All orders are delivered by courier, Easybox, or our own delivery in Bucharest.
How do I track the parcel?
You will receive the tracking number (AWB) by email as soon as the order is dispatched by courier, along with a direct link to the courier's tracking page.
Do you deliver outside Romania?
Yes, we ship orders to most countries in Europe. See the table above for countries, estimated times, and rates.
Can I change the address after placing the order?
Yes, if you contact us as soon as possible, ideally before the products are dispatched. Once the parcel has been handed over to the courier, an address change can no longer be guaranteed.
What should I do if I am not home for delivery?
The courier usually attempts a second delivery or contacts you by phone for a new time window. For our own deliveries in Bucharest, we contact you beforehand by phone or via SMS/WhatsApp to determine the best time together.
Can I send the order directly as a gift?
Yes. Leave us a mention in the order with the recipient's address and, if you like, a personal message, and we will take care of the rest.
If a problem arises

We know that sometimes there can be delays or incidents during transport. If this happens, we want to resolve the situation as quickly and simply as possible. Write or call us, and together we will find the best solution.

What we expect from you

If you notice the package is damaged, take a few photos before opening it. This helps us a lot to quickly identify the cause and resolve the situation.

How long does the resolution take?

We try to respond to requests on the same working day, and most situations are resolved within 24-48 hours.

What is the fastest way to contact us?

For urgent problems related to an order currently out for delivery, calling is the fastest option. For returns or other requests requiring documentation, email is usually the best choice.

One last tip

What happens after you receive the order?

  • Put the beers in the fridge, if they aren't already.
  • Let stronger beers reach the recommended temperature before serving.
  • If you ordered an IPA, try to drink it as fresh as possible.
Brizzly signature

What a successful delivery means to us

It doesn't just mean the package arrived. It means that:

  • The beer arrived intact
  • It arrived as close as possible to the cold storage temperature we kept it at
  • You received exactly the products you ordered
  • The beers are ready to be chilled right away or enjoyed when the time is right

For any questions or concerns, do not hesitate to contact us.

Ai peste 18 ani ?

Da

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